Technical Support Team Lead

Improvado  is an AI-powered marketing data platform built for mid-market and enterprise teams.

We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI.

Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.

We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.

About The Role As a Technical Support Team Lead, you ensure our support organization runs reliably, predictably, and at high quality.

This role combines technical understanding with operational and team leadership — you turn individual troubleshooting efforts into a reliable, accountable support system.

Your success is measured by operational stability, team independence, and scalable processes — including automa...