Job Description
We are seeking a versatile Technical Support / Customer Support associate to provide world-class
assistance to our international customer base. In this role, you will be the primary point of contact for
a range of needs from pre-sales inquiries to subscription and order management.
The ideal candidate blends technical aptitude with a customer-first mindset, taking full ownership
of issues until they are resolved. You will handle multi-channel support (Voice & Chat), ensuring a
seamless experience across the entire customer lifecycle.
Key Responsibilities:
Customer Experience & Order Management:
• End-to-End Support: Act as the primary lead for international customer inquiries via phone
and chat.
• Account & Sales Support: Manage the full order lifecycle, including pre-sales consultations,
subscription management, invoice processing, and refund requests.
• Sales Conversion: Use product expertise to highlight features and promote the product,
conver...
assistance to our international customer base. In this role, you will be the primary point of contact for
a range of needs from pre-sales inquiries to subscription and order management.
The ideal candidate blends technical aptitude with a customer-first mindset, taking full ownership
of issues until they are resolved. You will handle multi-channel support (Voice & Chat), ensuring a
seamless experience across the entire customer lifecycle.
Key Responsibilities:
Customer Experience & Order Management:
• End-to-End Support: Act as the primary lead for international customer inquiries via phone
and chat.
• Account & Sales Support: Manage the full order lifecycle, including pre-sales consultations,
subscription management, invoice processing, and refund requests.
• Sales Conversion: Use product expertise to highlight features and promote the product,
conver...
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