Technical support supervisor

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.

Consult user guides, technical manuals, and other documents to research and implement solutions.

Reproduce, diagnose, and resolve technical problems encountered by users.

Provide advice and training to users in response to identified difficulties.

Provide business systems, network, and Internet support to users in response to identified difficulties.

Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.

Participate in the redesign of applications and other software.

May supervise other technical support workers in this group.

Requirements

Completion of a college program in computer science, computer programming, or network administration is usually required.

College or other courses in computer programming or network administrat...