Job Description
Technical Support Supervisor (VoIP)
Hybrid | Full-Time
About the Role
We are hiring a Technical Support Supervisor for our client, a technology-driven organization operating within the eCommerce and communications space. This role will lead a technical support team responsible for resolving customer issues related to Voice over IP (VoIP) services.
The Technical Support Supervisor will oversee daily support operations, serve as an escalation point for complex technical issues, and drive continuous improvements in service quality, operational efficiency, and customer satisfaction. This role works closely with cross-functional teams to ensure reliable and high-performing VoIP services.
What You'll Do:
Team Leadership & Performance
Supervise and mentor a team of technical support professionals
Conduct regular performance reviews, coaching sessions, and ongoing feedback
Review team tickets, metrics, and KPIs to ensure operational excellence
Support hiring and...
Hybrid | Full-Time
About the Role
We are hiring a Technical Support Supervisor for our client, a technology-driven organization operating within the eCommerce and communications space. This role will lead a technical support team responsible for resolving customer issues related to Voice over IP (VoIP) services.
The Technical Support Supervisor will oversee daily support operations, serve as an escalation point for complex technical issues, and drive continuous improvements in service quality, operational efficiency, and customer satisfaction. This role works closely with cross-functional teams to ensure reliable and high-performing VoIP services.
What You'll Do:
Team Leadership & Performance
Supervise and mentor a team of technical support professionals
Conduct regular performance reviews, coaching sessions, and ongoing feedback
Review team tickets, metrics, and KPIs to ensure operational excellence
Support hiring and...
Ready to Apply?
Take the next step in your AI career. Submit your application to Vaco by Highspring today.
Submit Application