Technical Support Supervisor

Technical Support Supervisor (VoIP)

Hybrid | Full-Time

About the Role

We are hiring a
Technical Support Supervisor
for our client
, a technology-driven organization operating within the eCommerce and communications space. This role will lead a technical support team responsible for resolving customer issues related to
Voice over IP (VoIP) services
.

The Technical Support Supervisor will oversee daily support operations, serve as an escalation point for complex technical issues, and drive continuous improvements in service quality, operational efficiency, and customer satisfaction. This role works closely with cross-functional teams to ensure reliable and high-performing VoIP services.

What You'll Do:

Team Leadership & Performance

• Supervise and mentor a team of technical support professionals
• Conduct regular performance reviews, coaching sessions, and ongoing feedback
• Review team tickets, metri...