Technical Support Supervisor

Technical Support Agent 


 

Reports to: Technical support supervisor Summary: Technical support agents are responsible for helping our customers and free users to work through technical problems and to better understand how our products can accomplish their goals. In doing so, they will also contribute to our feedback loop by identifying and logging bugs, in addition to other general user feedback including feature requests and pain points. Technical support agents will use the insight they gain through talking to customers to contribute to the overall improvement of our team internally and to our user experience through documentation and other tool, process, or product improvements.

Role outline Responsibilities

Respond to support requests via email, chat, and our wordpress.org forums to solve technical issues and guide users through setting up and using our plugins to accomplish their goals

Meet team standards related to...