Technical Support Supervisor

EPS Consultants Pte Ltd – Butterworth, Penang

Responsibilities

• Managing and supporting all installed systems and infrastructure of System
• Maintain Network Infrastructure and System Security, including system setup and network configuration.
• Maintain hardware inventory of all equipment including spare equipment and diagnostic tools.
• Troubleshoot complex issues, relating to installation, configuration and functional / technical support of the systems.
• Ensure system operations notifications and escalation procedures are accurately followed.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Manage multiple jobs simultaneously and ensure all milestones and deadlines are meet.
• Managing and Preparing the reports and necessary documentation to customer or management if required .Manage work assignment and allocation for staff.
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