Technical Support SQL

Join the team as a Technical Support Specialist. In this role, you will be the primary line of defense for technical issue resolution, ensuring that school bus safety systems remain operational and effective. You will provide high-quality support and training to both internal and external customers, translating complex technical concepts into easy-to-understand solutions.

Key Responsibilities

• Issue Resolution: Provide expert customer support and technical troubleshooting via phone, email, and other electronic media.

• System Configuration: Configure customer hardware and equipment to ensure seamless connectivity with Safe Fleet systems.

• Customer Education: Provide comprehensive training to customers on how to effectively use and maintain Safe Fleet systems.

• Technical Communication: Translate technical jargon into non-technical language to assist customers during the troublesho...