Technical Support Specilaist

• Techncial Support Specialist

About Our Client

This opportunity is with a well-established, mid-sized organisation in the professional services sector. The company is recognised for its focus on delivering exceptional client outcomes and maintaining a robust technology infrastructure.

Job Description

• Provide first and second-level technical support to end-users through various communication channels.
• Troubleshoot and resolve hardware, software, and network-related issues promptly.
• Document and log all support activities in the ticketing system for tracking and reporting purposes.
• Assist with the installation, configuration, and maintenance of IT equipment and software.
• Collaborate with the Technology team to escalate and resolve complex issues.
• Deliver training and guidance to users on technology tools and best practices.
• Perform regular system checks to en...