Technical Support Specialist(Remote)

We are looking for a
Technical Support Specialist
to provide high-quality support for a
Point of Sale (POS)
platform used in the hospitality/restaurant industry. This role focuses on ensuring stable operation of customer hardware and software environments by troubleshooting, configuring, maintaining, and optimizing POS applications, PC hardware, and network/communication links.

The ideal candidate is customer-first, technically strong, and comfortable working in a fast-paced support environment. This is a
remote position
and requires a quiet workspace and a
reliable high-speed internet connection
.

Responsibilities

Provide
first-class technical support
over the phone

Identify, analyze, and resolve technical and software issues (POS application + hardware)

Manage customer cases efficiently with a focus on
resolution quality and customer satisfaction

Ensure issues are handled in a timely manner and follow prope...