Job Description
Location: Vadodara (Head Office)
Experience: Minimum 5 years
Role Overview
We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities.
Key Responsibilities
Experience: Minimum 5 years
Role Overview
We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities.
Key Responsibilities
- Customer Support & Operations
- Respond promptly to customer tickets and queries with accuracy, empathy, and professionalism.
- Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation).
- Coordinate with internal engineering and product teams for escalations and issue tracking.
- Document and track issues, resolutions, and feedback using Zoho Desk / CRM.
- Product & Sales Enablement
- Assist the Sales an...
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