Job Description
–Job Description Overview:
Position: Technical Support Specialist
Industry: IT
Location: Lahore (Onsite)
Shifts: US shift timings (5 Days a Week)
Employment Type: Full-time
Salary: Market Competitive with benefits
Job description:
The Support Specialist will act as a first-level responder and trusted guide for the client's AI customers,helpingthemonboard,interpretdetectionresults,andtroubleshootingissues.Thisrole iscriticalforclientsatisfaction,productadoption,andensuringthatthe client's deep fake detection output is actionable, comprehensible, and integrated into customer workflows.
Core Responsibilities:
● Client Onboarding: Walk enterprise customers through the client's platform, API integration (for detection), and dashboard UI (if applicable). Provide best-practice recommendationsforhowtofeedmediaintooursystemsecurely,howtointerpret detection confidence scores, and how to act on results
● Ticket Handli...
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