Technical Support Specialist Team Lead

Nova Biomedical: One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

Job Summary:

The Technical Support Specialist, Team Lead serves as the subject matter expert for their assigned product line and provides comprehensive phone and email support to end users, field personnel, and internal teams. This role requires strong technical expertise with Nova Biomedical products to troubleshoot complex issues, guide customers through operation and maintenance, and ensure accurate CRM documentation. The Team Lead collaborates closely with Technical Support, Field Service, Commercial teams, and internal ...