Job Description

Summary

The Technical Support Specialist is the first level of support and response for clients and is responsible for answering, commenting and replying to open incidents. The role is responsible for the timely completion of work requests, trouble tickets and other technology-focused tasks, as required, while providing onsite or remote technical end-user support including, but not limited to desktop systems, workstation setup and configuration, and software/hardware upgrades.

Responsibilities

  • Respond to requests for technical assistance in person, via phone, or electronically and diagnose and resolve technical hardware and software issues
  • Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise on the appropriate action.
  • Monitor and respond quickly and effectively to requests received; Ability to identify and organize tic...

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