Technical Support Specialist, Survey & Engineering

Technical Support Specialist, Survey & Engineering

Job ID: 3226BR

Location: Canada (Remote)

When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented – that’s Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Reality Capture, survey and measurement.

SUMMARY

The role primarily focuses on working 2nd Level Survey support cases for the Survey line of Leica Geosystems products (Captivate/Infinity and related software & Services). Support cases are resolved by direct customer contact through various channels including telephone, email, remote sessions, and in-person visits. A crucial part of case management is liaising with both the US/CA Central and the Global Business Unit Su...