Technical Support Specialist

Company Description

Established in 2024, Shore Up Tech PH OPC is an emerging IT Consultancy in the Philippines specialized in Customer Service, Security Engineering, and IT Software Development. With expertise in the Telecommunications, Consumer, and eCommerce industries, we aim to empower companies globally with top talents. Our core values revolve around stellar quality, simplicity, adaptability, and growth, ensuring that we provide simple and flexible solutions tailored to our clients' needs.

Role Overview

We are looking for a hybrid Technical Support Specialist to be the bridge between our customers and our product. In this role, you won't just be answering how-to questions; you will be a product expert who dives deep into the technical weeds of our LMS to solve complex issues while maintaining a world-class customer experience.

You are the perfect fit if you enjoy explaining technical concepts to non-technical users (like HR managers or teachers) and...