Technical Support Specialist

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

PRIMARY RESPONSIBILITIES

• Serve as the first point of contact for IT related issues to SGS affiliates and external clients
• Fast paced handling of incidents / requests resolution, escalation and information routing.
  • Deciding on incident severity/priority
  • Validation and evaluation of technical and or operational information pertaining to the incident
  • First contact resolution and troubleshooting via phone and remote access tools
• Managing Incidents throughout their lifecycle

REPORTING LINE

IT Service Desk Manager or Supervisor

SPECIFIC RES...