Technical Support Specialist

Company Description

Practice AI develops cutting-edge AI tools tailored specifically for law firms to enhance their operational efficiency. These tools help reduce reliance on intake and paralegal staff while allowing firms to manage their caseloads effectively. By streamlining legal, administrative, and clerical tasks, Practice AI provides flexibility and saves time for attorneys. All solutions are designed to be HIPAA-compliant, ensuring the secure handling of sensitive medical data and prioritizing data privacy.

Role Description

This is a full-time remote role for a Technical Support Specialist. The Technical Support Specialist will provide technical assistance and troubleshoot issues faced by clients, ensuring they receive excellent customer support and satisfaction. The role involves diagnosing and resolving technical problems, analyzing customer inquiries, documenting resolutions, and collaborating with the technical teams to continually improve support se...