Technical Support Specialist

Role: Support Technician Specialist

Location: Philippines (Anywhere in the Philippines)
Work Type: Full-time / Remote/Shifting Schedule

As a Support Technician, you will provide technical and customer support to external users through phone-based assistance. You will troubleshoot system and software issues, guide customers through solutions, and help improve the support processes.

What You’ll Take Ownership Of

• Provide high-quality technical and customer support via phone
• Respond to support requests in line with SLA requirements
• Troubleshoot software, system, and user-related issues
• Guide customers through solutions and best practices
• Support field/service technicians and collaborate with internal teams
• Document common issues and contribute to the knowledge base
• Assist with system setup, installation, and user training
• Work flexible schedules, including w...