Job Description
Technical Support Specialist (CheckWriter Software)
Job Summary
The Technical Support Specialist is responsible for receiving client calls and assisting with both
hardware and software-related concerns. The role involves providing post-onboarding support
for clients using the CheckWriter application, diagnosing and resolving technical issues, and
ensuring seamless customer experiences through efficient and professional service.
Key Responsibilities
Act as the first point of contact for client inquiries via phone, email, or remote session.
Provide technical assistance and troubleshooting for software and hardware issues related to the CheckWriter and Business Check applications.
Conduct on-site client visits for software installation, system configuration, and issue resolution.
Perform application and printer installations, including setup for both local and network environments.
Debug EB applications (CheckWriter, Business Check) and resolve operational...
Job Summary
The Technical Support Specialist is responsible for receiving client calls and assisting with both
hardware and software-related concerns. The role involves providing post-onboarding support
for clients using the CheckWriter application, diagnosing and resolving technical issues, and
ensuring seamless customer experiences through efficient and professional service.
Key Responsibilities
Act as the first point of contact for client inquiries via phone, email, or remote session.
Provide technical assistance and troubleshooting for software and hardware issues related to the CheckWriter and Business Check applications.
Conduct on-site client visits for software installation, system configuration, and issue resolution.
Perform application and printer installations, including setup for both local and network environments.
Debug EB applications (CheckWriter, Business Check) and resolve operational...
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