Technical Support Specialist

About our client

Our client provides managed telephony and connectivity support for customer-facing organizations. Their environment is fast-paced and highly availability-driven, requiring strong technical judgment and the ability to troubleshoot complex, multi-vendor issues across voice, internet, and on-site network infrastructure.

They are seeking a Tier 2 Technical Support Specialist who can independently diagnose issues end-to-end and confidently guide both technical and non-technical stakeholders through resolution.

Role summary
Provide high-touch Tier 2 support, configuration assistance, and root-cause analysis across an enterprise telephony and site-network stack, including PBX/VoIP systems, primary and failover internet (LTE/4G/5G), routers, caller ID services, peripherals, antennas, and local network infrastructure.

Advanced Troubleshooting & Resolution

• Act as the escalation point for voice, network, and wireless connectivit...