Technical Support Specialist

We are looking for a Technical Support Specialist who can combine technical clarity with customer empathy. This role is responsible for diagnosing, troubleshooting, and resolving technical issues while ensuring a seamless support experience for customers or internal stakeholders.

You will act as the bridge between users and engineering — translating problems into solutions and feedback into improvements.

Key Responsibilities

Customer & User Support

• Respond to customer queries via email, chat, phone, or ticketing systems.
• Diagnose technical issues related to software, hardware, or network environments.
• Provide clear, step-by-step guidance to resolve issues efficiently.
• Maintain high customer satisfaction and response-time standards.

Technical Troubleshooting

• Replicate and investigate reported issues.
• Identify root causes and escalate complex problems to engineering when required.<...