Technical Support Specialist

We are looking for a Technical Support Specialist who can combine technical clarity with customer empathy. This role is responsible for diagnosing, troubleshooting, and resolving technical issues while ensuring a seamless support experience for customers or internal stakeholders.
You will act as the bridge between users and engineering — translating problems into solutions and feedback into improvements.
Key Responsibilities
Customer & User Support
Respond to customer queries via email, chat, phone, or ticketing systems.
Diagnose technical issues related to software, hardware, or network environments.
Provide clear, step-by-step guidance to resolve issues efficiently.
Maintain high customer satisfaction and response-time standards.
Technical Troubleshooting
Replicate and investigate reported issues.
Identify root causes and escalate complex problems to engineering when required.
Track and monitor open tickets until resolution.
Document troubleshootin...