Technical Support Specialist

The Technical Support Specialist will oversee the support and optimization of current bespoke integrations and reports across diverse product portfolios. The core emphasis will be on meticulous debugging, proficient troubleshooting, and the seamless operation of systems—all underpinned by an unwavering commitment to delivering exceptional customer experiences. 

• Collaborate with clients to understand and troubleshoot existing integration challenges.
• Provide expert support in diagnosing and resolving issues related to existing custom integrations and custom reports.
• Debug and troubleshoot issues of 3rd party developers using the APIs of our various products.
• Respond to and resolve support tickets related to integrations, Crystal Reports, and APIs.
• Collaborate with cross-functional teams to address and rectify technical challenges.
• Maintain and update comprehensive documentation for existing integrations, ...