Technical Support Specialist

Position: Customer Technical Support Specialist Location: Mexico City, Mexico- 5x a week onsite M-F Salary Range: $25-35k USD Annually (Will be paid in Mexican Pesos) Required Skills & Experience - Minimum of 4 years of experience in technical support, product support, application support, or a comparable role - Proven ability to manage complex escalations in product‑ or technology‑driven environments - Demonstrated experience diagnosing and resolving advanced hardware and software issues, including connected devices, system dependencies, and end‑to‑end product workflows - Strong analytical thinking, troubleshooting expertise, and root‑cause problem‑solving capabilities - Ability to navigate ambiguity, effectively prioritize work, and maintain ownership of complex issues through full resolution - Experience collaborating cross‑functionally with Product, Engineering, Operations, or related teams - Excellent written and verbal communication skills, with the ability to clearly explain tec...