Technical Support Specialist

Technical Support Specialist (Remote - Cebu/MNL)

Role Summary

We are hiring Support Specialists to provide technical customer support for SaaS products. This role focuses on resolving customer issues through strong communication, structured troubleshooting, and critical thinking.

This role combines customer-facing support with light technical investigation. The focus is on diagnosing issues, interpreting system behavior, and guiding customers effectively, rather than performing deep engineering or coding work.

Key Responsibilities

• Provide technical support via chat and ticketing platforms
• Troubleshoot customer issues by gathering information, replicating problems, and identifying root causes
• Interpret API responses (e.g., status codes, errors) to assist in debugging issues
• Read and understand JSON structures to support issue analysis
• Clearly explain technical issues in a simple,...