Job Description
As a Technical Support Specialist, you will be providing technical support to customers, answering basic to complex questions on functions related to our software products.
Some of your responsibilities are but are not limited to:
Make sure all of the customer's questions and concerns are answered in a highly positive, professional, and customer-centric manner.
Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary.
Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers.
Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts.
Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions.
Minimum requirements
Studies: Bachelor's degree in Systems, Computers, Electronics, Software or any other tech-related degree
Experie...
Some of your responsibilities are but are not limited to:
Make sure all of the customer's questions and concerns are answered in a highly positive, professional, and customer-centric manner.
Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary.
Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers.
Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts.
Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions.
Minimum requirements
Studies: Bachelor's degree in Systems, Computers, Electronics, Software or any other tech-related degree
Experie...
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