Job Description

Job Description

Key responsibilities:

  • Troubleshoot and resolve complex hardware and software issuesover the phone, live-chat, and email, using remote sessions and diagnostic tools.

  • Maintain deep product knowledge across a quickly evolving product line.

  • Document all customer and technical informationconcisely in a case management system.

  • Prioritize tasks effectively to manage incoming contacts and existing cases.

  • Occasionally provide after-hours/weekend support on call.


    • Basic Requirements

    Essential skills & requirements:

  • Strong problem-solving and analytical skillswith a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).

  • Fluency in English (written and oral) with excellent communication skills to explain complex tec...

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