Technical Support Specialist

Provide exceptional technical assistance to global customers via phone, email, live chat, and remote sessions.

Prioritise tasks effectively to manage incoming requests and existing cases, with the flexibility to provide after-hours or weekend support if required.

Diagnose and resolve complex software and hardware issues across cloud platforms, CCTV, and access control systems by troubleshooting network and data problems, and utilising diagnostic tools to export and analyze log files and identify root causes.

Utilise demo labs and beta environments to replicate customer behaviors, test hardware/software, and report complex bugs or escalations to engineering.

Concisely documentsoftware, hardware, and network information as part of the case details in the CRM system.

Actively contribute to a Knowledge Ce...