Technical Support Specialist Level 2

Technical Support Specialist – 2 – Arborg, Manitoba

Provide advanced technical support to customers and work closely with the Technical Support team to resolve complex issues, strengthen support processes, and mentor Technical Support Specialist – 1 team members. Ensure customer satisfaction and efficient resolution of technical issues.

Responsibilities

• Provide advanced technical support to customers by diagnosing and resolving complex technical issues through phone, email, video call, or onsite support when required.
• Use troubleshooting tools and methods to test solutions and support efficient technical problem resolution.
• Identify opportunities to improve technical support processes, procedures, and standards.
• Mentor and train Technical Support Specialist – 1 team members by sharing knowledge, providing guidance, and supporting skill development.
• Escalate unresolved or critical technical issues to t...