Job Description

Job Title:
IT Helpdesk / Technical Support Analyst – Level 1 (Remote)

Contract Duration:
12 Months

Work Schedule:
Sunday and Wednesday–Saturday,
11:00 AM – 8:00 PM (COT)

Work Mode:
Remote

English Level Required:
B2+ / C1 (Must Have – No Flexibility)

About the Role

We are looking for a
remote Level 1 Service Desk Analyst
to provide first-line technical support to internal employees. In this role, you will handle incoming technical issues, troubleshoot hardware and software problems, and deliver excellent customer service across multiple communication channels in a fast-paced enterprise environment.

Key Responsibilities

  • Deliver
    prompt, courteous, and efficient technical support
    via phone, chat, and email, ensuring a consistently positive user experience.
  • Log, track, and resolve incidents and service requests using
    ServiceNow
    , escalating issues to appropriate IT teams when nec...

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