Job Description

Shifts: US shift timings (5 Days a Week)

Employment Type: Full-time

Salary: Market Competitive with benefits

The Support Specialist will act as a first-level responder and trusted guide for the clients AI customers,helpingthemonboard,interpretdetectionresults,andtroubleshootingissues.Thisrole iscriticalforclientsatisfaction,productadoption,andensuringthatthe clients deep fake detection output is actionable, comprehensible, and integrated into customer workflows.

Core Responsibilities

  • Client Onboarding: Walk enterprise customers through the clients platform, API integration (for detection), and dashboard UI (if applicable). Provide best-practice recommendationsforhowtofeedmediaintooursystemsecurely,howtointerpret detection confidence scores, and how to act on results
  • Ticket Handling/Trouble shooting: Address client-reported issuese.g.,my video result is wrong, latency is high, I dont understand this confiden...

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