Technical Support Specialist, L1

About Apporto
We are a next-generation Cloud Desktop company delivering simple, secure, and affordable virtual computer labs and digital workspaces. We help Higher Education and Business customers work from any device, anywhere by providing a modern alternative to legacy VDI solutions like Citrix and VMware.

The Role

• Format:
  100% Remote.
• Schedule:
  Monday - Friday, starting at
  1:00 PM PST
  .
• On-Call:
  Rotational on-duty shifts for critical escalations only.
• Focus:
  First line of support via Zendesk.

Qualifications

• Technical Background:
  Strong experience with Windows OS Administration and a basic understanding of RDP/Terminal servers.
• Network Knowledge:
  Familiarity with core concepts (DNS, TCP/UDP, Ports).
• Tooling:
  Experience with Zendesk (or similar) and native Windows troubleshooting tools is highly preferred.
• Communication:
  Strong written commun...