Technical Support Specialist L1

Join our team as a Technical Support Specialist L1 ! You'll be the primary contact for customers, providing exceptional support for technical issues and general inquiries about our products. You'll mainly assist customers via chats, helping with troubleshooting, configuration, and product usage. We're looking for a dynamic and enthusiastic individual to deliver prompt, professional responses.

Responsibilities

• Monitor, identify, and troubleshoot technical issues related to our products.
• Address customer requests by providing guidance on product functionality and resolving technical issues as needed, in accordance with business processes.
• Escalate complex issues to the next level of support or the development team as needed.
• Any other duties and responsibilities relevant to the role.

Requirements

• At least 1 year of experience in the forex/financial trading or FinTech industry, preferably in...