Technical Support Specialist

The Resident Engineer shall be responsible and accountable for, but not limited to, the following:

• Provide onsite and remote Level 3 technical support for Omnissa Workspace ONE during day-to-day operations and project implementation activities (if any).
• Manage and support Workspace ONE components including UEM, Access, and related integrations within TNB’s environment.
• Perform proactive system monitoring, periodic health checks, and preventive maintenance to ensure system stability.
• Troubleshoot, analyze, and resolve incidents related to device enrollment, application deployment, access authentication, and compliance policies.
• Coordinate with Omnissa principal or authorized support to expedite resolution of complex or critical issues.
• Support planned and unplanned works including upgrades, patches, configuration changes, and emergency recovery activities.
• Maintain operational documentation, architec...