Job Description

Overview

Job Summary

This positions provides advanced level technical assistance, escalation support, and customer service to customers and Werfen personnel in a timely manner on a wide variety of issues, including interfacing with Lab/Hospital Information Systems (LIS/HIS) and middleware connectivity, software issues and other product concerns, VPN/remote access capabilities and cybersecurity of Werfen products. Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote sessions. Ensures customer satisfaction during the support event.

Responsibilities

Key Accountabilities

  • Independently provides advanced technical support to customers via phone, email, and remote connectivity for instrument software, interfacing, connectivity, cybersecurity, data downloads and/or IT Solutions issues.
  • Collaborates with internal resources such as PLSM and CSW to support resolution ...

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