Job Description

Are you passionate about solving IT problems and helping people?

We’re looking for a motivated and customer-focused Technical Support Specialist to join our team. You’ll be the go-to person for resolving technical issues, deploying hardware, and ensuring our internal systems run smoothly. If you enjoy variety, responsibility, and being the friendly expert others can rely on - we’d love to hear from you!

What you will be doing:

  • Act as the single point of contact and “technical advisor” for 1st and 2nd line support including troubleshooting software, hardware, printers, and deploying or replacing workstations
  • Manage open support cases in our ticketing system while meeting SLA requirements, and provide clear technical documentation and user instructions
  • Offer remote and phone support to other offices, ensuring alignment between technical teams across locations
  • Maintain and troubleshoot server and network infrastructure including...

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