Job Description

transforming the way clinical care teams work and communicate.

We are seeking a bright and energetic Technical Support Specialist II to join our team. This is an exceptional opportunity for recent graduates looking to kick-start their career in the tech industry and make a significant impact in a dynamic, fast-growing company. As the primary technical contact, you'll gain hands-on experience managing Tier 1 support tickets and escalations for our strategic enterprise clients.

This is a hybrid position, working from our offices in the Reforma area of Mexico City, Mexico, 2 times a week.

What You’ll Be Doing:

 

  • Act as the first point of contact, responding to a high volume of support tickets via various communication channels that include email, phone and chat
  • Exceed customer expectations by providing timely responses and creating a positive experience
  • Get hands-on experience by owning support escala...

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