Job Description
The Technician Support Specialist II is a customer service focused position that requires an individual to work independently as well as part of a team. As a member of the Information Services (IS) Service Desk and Desktop Support team, the Technical Support Specialist II operates and maintains client computing equipment (e.g. PCs, laptops, printers, multi-function devices) and services for Osler and ensures end-user satisfaction by responding to requests for technical services in a timely and efficient manner. Working within a multi-site organization, this role is part of a team providing service to the organization on a 24 hours a day/seven days a week schedule which includes statutory holidays and on-call duties as required.
Accountabilities:
- Acting as the first point of contact for all computer, application and telecom related requests for IS service and support
- Recording, categorizing and logging requests for service using a cen...
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