Job Description

Technical Support Specialist

Role Overview:


Global Support is committed to excellence for our customers by providing legendary service on every support case. Technical Support Specialists are responsible for answering client questions and performing basic troubleshooting of platform issues. This position requires daily client contact through inbound calls, emails and messages from our customer portal. TSS team members determine the nature of a client’s request, prioritize the case appropriately and work diligently to resolve the case efficiently while exceeding client expectations.


Role Expectations:

  • Ensure a high level of service and support, across multiple channels, by providing expert advice and support in a professional and confident manner.

  • Efficiently prioritize, manage and resolve individual support cases within our ticketing system based on urgency and impact.

  • Proactively monitor and follo...

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