Job Description

Key Responsibilities

Technical Support & Operations

  • Perform first-level technical troubleshooting before escalating issues to engineering teams

  • Provide weekend escalation coverage, including issue triage and coordination with on-call technical teams

  • Support operational changes within data pipelines and workflow systems

  • Execute scripts and automated processes for operational and developer support queues

  • Run data acquisition and processing tasks through APIs and backend systems

    • Pipeline Maintenance & System Reliability

  • Monitor and maintain high-volume data pipelines

  • Identify system failures, bottlenecks, and workflow inefficiencies

  • Collaborate with engineering teams to recommend technical improvements and process optimizations

  • Manage ETL workflows, including data extraction, transformation, and transfer processes

  • Maintain backend ope...

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