Technical Support Specialist - Fusion Operations

Position Overview

Reporting to a Technical Support Manager, you resolve customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to
reacting to customer issues, you may also engage in multiple proactive support activities, publishing technical articles in the Autodesk Knowledge Network
(AKN), hosting Q&A sessions on our online communities, and presenting webinars or other technical presentations.
 

Responsibilities
- Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships to ensure resolution
- Document support interactions in a company-wide case management system
- Collaborate with senior staff on issues that require escalation
- Research, verify, and document product defects
- Handle the personal backlog of support requests
- Manage customer and partner expectations by providing updates on progress
-...