Technical Support Specialist

We are seeking a Technical Support Specialist to be part of the regional Technical Support Team located in Latin America, specifically in Guadalajara, Jalisco, Mexico.

Role

You will provide first-class support in all technical aspects for our customers, providing ongoing networking with them. The role also includes fostering customer networks by regular Service events with stakeholders across the whole community with data analysis via remote monitoring systems and full issue resolution responsibility during troubleshooting and hands‑on engine maintenance. Performing mechanical and/or electrical hands‑on field service work and trainings on Jenbacher Gas Engines in range from 0.25 to 9.5 MW operating on natural gas or a variety of other gases (e.g., biogas, landfill gas, coal mine gas, sewage gas, hydrogen, combustible industrial waste gases).

Primary Responsibilities

• Setting up and driving customer focused issue from first contact ...