Technical Support Specialist

Circit is a fast-growing B2B SaaS company on a mission to make business verifiable in real time. We’re building a global asset verification platform that helps auditors deliver higher quality audits and spend more time supporting customers. Our customers include Big Four accountancy firms and global banks.

Role and Responsibilities

We’re hiring a Technical Support Specialist to own investigation and resolution of complex integration and provider-related issues across our bank connectivity platform.

You’ll be a critical escalation point between Tier 1 Support, customers, banks/providers, and Product/Development. This role sits in Support, with a dotted line to Product for collaboration and context. You’ll be expected to own your ticket queue, keep tickets moving, and ensure issues are followed through to closure without creating bottlenecks.

A key part of this role is creating a high-quality customer experience through clear communicati...