Technical Support Specialist

Job Overview

Kaspersky is seeking a technical support specialist to provide assistance and troubleshooting services to partners and B2B customers. This role involves resolving customer inquiries, managing issues, and ensuring satisfaction through prompt resolution of technical problems.

Company Background

As a leading global cybersecurity company with 27 years of experience, Kaspersky has protected individuals and corporate clients worldwide from cyber threats. With 400 million unique users, 270 thousand corporate clients, 517 products, 1100 technological patents, and 34 offices around the world.

Protecting the World From Cyber Threats

Key Responsibilities:

• Respond to routine customer requests following established guidelines and checklists.
• Refer customers to support materials for accurate answers.
• Provide high-qual...