Technical Support Specialist - Developer

Technical Support Specialist - Developer

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We are a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Our values empower our team’s collaboration and innovation, fostering an inclusive environment where employees can be their authentic selves.

Overview

The Technical Support Specialist is a cross‑functional technical expert responsible for resolving escalated, highly complex technical issues while providing elevated support to critical customer accounts. This role requires deep technical analysis, advanced troubleshooting skills, and collaboration with Engineering, Product, QA, Cloud Operations, and specialized support groups.

Operating beyond frontline support, the role handles issues involving .NET technologies, REST APIs, microservices, databases, cloud infrastructure, and system in...