Technical Support Specialist - Developer

Technical Support Specialist - Developer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Overview

The Technical Support Specialist is a cross-functional technical expert responsible for resolving escalated, highly complex technical issues while providing elevated support to critical customer accounts. This role requires deep technical analysis, advanced troubleshooting skills, and the ability to collaborate closely with Engineering, Product, QA, Cloud Operations, and specialized support groups.

Operating beyond frontline support, the Technical Support Specialis...