Job Description

About the Role

As aCustomer Support , you’ll play a key role in shaping how we support our customers from the inside out. You’ll be the bridge between our customers and internal teams helping solve issues, improve processes, and turn real customer feedback into meaningful improvements.

What You’ll Do

  • Support smarter, not harder: Help design and improve workflows, ticket routing, and automations that make support smoother for everyone.
  • Learn from the data: Track and review support and product signals (response times, resolution rates, customer behavior) to help identify opportunities for improvement.
  • Collaborate across teams: Work closely with Customer Success, Product, and Engineering to share customer insights and help improve the product experience.
  • Improve tools & processes: Help manage and optimize tools like HubSpot, Front, PostHog, and Slack to support efficient workflows and clear communication.
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