Job Description
Join the NOAM Hospitality Support division as a Technical Support Specialist at Lightspeed. You'll engage with premium clients, enhancing their tech stack experience while providing top-notch support.
This role focuses on delivering outstanding technical support through phone, Zoom, and email. Your responsibilities include troubleshooting for Lightspeed’s customers and improving the customer experience by collaborating with Product and Development teams. You'll ensure team alignment with product updates while managing customer issues efficiently.
Key Responsibilities:
• Provide exceptional technical support and troubleshooting
• Document customer issues and solutions accurately
• Maintain training materials for continuous improvement
• Collaborate with Launch Services to enhance customer experience
• Offer post-launch technical support and assistance
Requirements:
• Extensive customer service experience in technical support
• Bilingual in English and Frenc...
This role focuses on delivering outstanding technical support through phone, Zoom, and email. Your responsibilities include troubleshooting for Lightspeed’s customers and improving the customer experience by collaborating with Product and Development teams. You'll ensure team alignment with product updates while managing customer issues efficiently.
Key Responsibilities:
• Provide exceptional technical support and troubleshooting
• Document customer issues and solutions accurately
• Maintain training materials for continuous improvement
• Collaborate with Launch Services to enhance customer experience
• Offer post-launch technical support and assistance
Requirements:
• Extensive customer service experience in technical support
• Bilingual in English and Frenc...
Ready to Apply?
Take the next step in your AI career. Submit your application to Lightspeed Commerce today.
Submit Application