Job Description
Become a key player in technical support at our software company. As a Technical Support Specialist, you will help users with Osnium product issues in a collaborative environment.
We are seeking an energetic individual who will thrive in a hybrid work model. Your role will leverage your knowledge of network infrastructure, SQL databases, and help desk management. You'll engage in end-user support, monitor software performance, and assist with report development while maintaining professionalism in interactions.
Key Responsibilities:
• Resolve end-user Osnium product issues promptly
• Provide one-on-one support through various communication channels
• Manage software installations and upgrades effectively
• Maintain internal server infrastructure and phone systems
• Compile and file repair records and reports diligently
Requirements:
• 1-3 years of technical support experience
• SQL Server, Windows Server, and Active Directory expertise
• Background chec...
We are seeking an energetic individual who will thrive in a hybrid work model. Your role will leverage your knowledge of network infrastructure, SQL databases, and help desk management. You'll engage in end-user support, monitor software performance, and assist with report development while maintaining professionalism in interactions.
Key Responsibilities:
• Resolve end-user Osnium product issues promptly
• Provide one-on-one support through various communication channels
• Manage software installations and upgrades effectively
• Maintain internal server infrastructure and phone systems
• Compile and file repair records and reports diligently
Requirements:
• 1-3 years of technical support experience
• SQL Server, Windows Server, and Active Directory expertise
• Background chec...
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